Return Policy

 

REFUND & RETURN POLICY

At Luck Strings, many of our pieces are individually handcrafted and assembled after an order is placed. Please review this policy carefully before purchasing, particularly when ordering made-to-order, size-selected, customized, beaded, solid gold, or discounted jewelry.

By completing your purchase, you acknowledge the return conditions applicable to your order.

30-DAY RETURNS

We accept returns on eligible full-price items within 30 days of delivery.

To be eligible for a return:

  • The item must be unworn, unused, unaltered, and in its original condition.

  • All original packaging and included materials must be returned.

  • The item must not fall within any of the Final Sale or non-returnable categories described below.

  • You must contact us within 30 days of delivery to request the return.

Return eligibility is subject to all conditions and exclusions contained in this policy.

FINAL SALE & NON-RETURNABLE ITEMS

The following purchases are FINAL SALE and are not eligible for return, refund, or exchange for change of mind, incorrect size selection, or other customer preference:

  • Items purchased using a promotional or coupon code

  • Items purchased using a first-order or new-customer discount

  • Items purchased with an automatic discount

  • Sale or clearance items

  • Items purchased using a courtesy or manually applied discount

  • Personalized or customized jewelry

  • Made-to-order solid gold jewelry

  • Jewelry individually assembled to a customer-selected size using solid gold components

  • Made-to-order beaded jewelry when the selected size requires individual assembly, restringing, cutting, crimping, or permanent finishing

  • Jewelry altered or modified at the customer's request

  • Items specifically identified as Final Sale

For purposes of this policy, any purchase receiving a reduction from its regular selling price is considered a discounted purchase and is Final Sale, unless Luck Strings expressly states otherwise in writing.

A product that is normally returnable when purchased at full price may become Final Sale when purchased using a discount, promotion, coupon, or special offer.

MADE-TO-ORDER & SIZE-SELECTED JEWELRY

Many Luck Strings pieces are handcrafted and individually assembled after an order is placed.

Selecting a size from the options offered on a product page does not necessarily mean that the item is taken from pre-made inventory.

Certain pieces are individually cut, strung, crimped, assembled, finished, or otherwise constructed according to the size selected by the customer.

When a product is identified as Made to Your Selected Size, Made-to-Order, Customized, Personalized, or Final Sale, it is not eligible for return, refund, or exchange due to an incorrect size selection or change of preference.

Please carefully review the measurements and sizing information provided before completing your purchase.

SOLID GOLD JEWELRY

Our solid gold jewelry may contain genuine 14K or 18K gold components and may be individually assembled according to the options and size selected at checkout.

Once assembled, resizing or remaking certain solid gold pieces may require the jewelry to be disassembled. Components such as crimps, crimp covers, connectors, findings, or other precious-metal parts may be permanently altered or damaged during this process and cannot always be recovered or reused.

For this reason:

Made-to-order solid gold jewelry and solid gold jewelry individually assembled to a customer-selected size are Final Sale and are not eligible for return, refund, or exchange for sizing reasons or change of preference.

Solid gold items purchased using any discount or promotional offer are also Final Sale.

Please confirm your desired size carefully before ordering.

MADE-TO-ORDER BEADED JEWELRY

Certain beaded bracelets, necklaces, anklets, and other pieces are individually assembled according to the size or configuration selected by the customer.

When changing the size requires the piece to be restrung, cut apart, reconstructed, recrimped, or otherwise remade, the item is considered made-to-order.

Made-to-order beaded jewelry identified as such on the product page is Final Sale and is not eligible for return, refund, or exchange for sizing reasons or change of preference.

This restriction does not automatically apply to every beaded product. Standard, full-price beaded items that are not made-to-order or otherwise identified as Final Sale remain subject to our standard return eligibility requirements.

SIZE CHANGES & RESIZING SERVICES

Please carefully review our sizing information before ordering.

For eligible standard products, please contact us if you need a different size.

For Final Sale, made-to-order, customized, solid gold, or individually assembled pieces, a traditional size exchange may not be available.

In some cases, we may be able to offer a paid resizing or remaking service.

The availability and cost of this service will depend on the construction of the piece and may include:

  • Replacement materials

  • Replacement gold or precious-metal components

  • Beads or gemstones that must be replaced

  • Labor required to disassemble and reconstruct the piece

  • Shipping costs

Resizing services are evaluated individually and must be approved by Luck Strings before the item is sent back.

Please contact info@luckstrings.com with your order number and requested size change for assistance.

Offering a resizing or remaking service does not change the original item's Final Sale status or create eligibility for a refund.

DISCOUNTS & PROMOTIONAL OFFERS

Unless expressly stated otherwise, promotional offers and discounts apply only to the qualifying purchase for which they were issued.

Discounts:

  • Cannot be transferred to another order

  • Cannot be reapplied to a replacement purchase

  • Cannot be combined unless expressly permitted

  • Cannot be applied retroactively after an order has been placed

Purchases made using promotional, coupon, first-purchase, automatic, courtesy, or other discounts are Final Sale and are not eligible for return or exchange.

Certain collections or products, including some solid gold jewelry, may be excluded from promotional offers.

Product and promotional exclusions may vary by offer.

INCORRECT OR DEFECTIVE ITEMS

Final Sale restrictions do not remove our responsibility if we make an error with your order.

If you receive:

  • An incorrect item

  • An incorrect size different from the size stated on your order

  • A damaged item

  • An item with a verified manufacturing defect

Please contact us promptly at info@luckstrings.com with your order number, a description of the issue, and clear photographs of the item.

We will review the issue and, when appropriate, provide a repair, replacement, or other suitable resolution at no additional cost to you.

Normal wear and tear, accidental damage, misuse, improper care, or damage occurring after delivery is not considered a manufacturing defect.

HOW TO REQUEST AN ELIGIBLE RETURN

Before returning any item, email info@luckstrings.com with:

  • Your order number

  • The item you wish to return

  • Your reason for the return

We will confirm whether the item is eligible and provide return instructions.

Do not send an item back without receiving return authorization from Luck Strings.

Unauthorized returns may be refused.

RETURN SHIPPING

For eligible customer-initiated returns, return shipping costs are the customer's responsibility.

We strongly recommend using a trackable shipping service and securely packaging the jewelry to prevent damage.

Luck Strings is not responsible for return packages that are lost, stolen, or damaged while in transit to us.

If a return is required because Luck Strings sent an incorrect or verified defective item, we will provide appropriate return instructions.

RETURN INSPECTION & REFUNDS

All authorized returns are inspected upon receipt.

Returned merchandise must meet the eligibility requirements described in this policy.

Items showing signs of:

  • Wear

  • Use

  • Damage

  • Alteration

  • Missing components

  • Missing required original packaging

may be refused and returned to the customer.

Approved refunds are processed within 3–5 business days after inspection.

Refunds are issued to the original payment method. Your financial institution may require additional time to post the refund to your account.

Original shipping charges are not refundable unless the return results from an error by Luck Strings.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us at info@luckstrings.com as soon as possible.

Because many Luck Strings pieces are individually handcrafted or assembled after an order is placed, cancellation or modification cannot be guaranteed once production or preparation has begun.

If production has already started on a made-to-order, customized, personalized, or size-selected Final Sale piece, the order may no longer be eligible for cancellation.

QUESTIONS BEFORE ORDERING

If you are unsure about sizing, return eligibility, Final Sale status, customization, or whether a promotion applies to a particular product, please contact us before placing your order at:

info@luckstrings.com

We are happy to help you choose the appropriate size and clarify the conditions applicable to your purchase.

Thank you for choosing Luck Strings.