RETURN, REFUND & CANCELLATION POLICY

At Luck Strings, our jewelry is handmade, assembled, finished, or prepared with care. Many pieces are created specifically after an order is placed, and certain items are made according to the size, configuration, or specifications selected by the customer.

Because of the handmade nature of our products, return eligibility varies by item. Please review this policy carefully before placing your order.

1. RETURN WINDOW

Return-eligible items may be returned within 14 days of confirmed delivery.

The 14-day period is a return window — it is not a trial or wear period.

To qualify for a return, an eligible item must be:

• Unworn and unused

• In the same condition in which it was received

• Undamaged and unaltered

• Free from scratches, dents, chips, cracks, stretching, stains, odors, or other signs of wear

• Complete with all original stones, beads, findings, clasps, components, and accessories

• Returned with its original packaging when applicable

A return request must be submitted within the 14-day return window.

2. HOW TO REQUEST A RETURN

Before sending anything back, email info@luckstrings.com and include:

• Your order number

• The item you wish to return

• The reason for the return

Prior return authorization is required.

Please do not send merchandise back without receiving return instructions from Luck Strings. Unauthorized returns may be refused or may not be eligible for processing.

Once a return is authorized, the return package must be placed in transit within 7 calendar days of receiving our return instructions.

A trackable shipping method is required.

The customer remains responsible for the return package until tracking confirms delivery to Luck Strings.

3. FINAL SALE & NON-RETURNABLE ITEMS

Certain Luck Strings products are Final Sale and are not eligible for return, exchange, or refund due to change of mind, personal preference, or customer selection error.

Final Sale restrictions do not limit remedies that may be required for a verified Luck Strings error, an eligible defect, damage present upon delivery, or rights that cannot be excluded under applicable law.

A. CUSTOM & MADE-TO-SPECIFICATION ITEMS

Items handmade or constructed according to a customer-selected size, measurement, configuration, or other customization are Final Sale.

This includes pieces made specifically in customer-selected sizes such as:

6", 6.5", 7", 7.5", 8", or other selected measurements.

When a customer orders a specific size and Luck Strings correctly produces the size shown on the order, the item is not returnable or exchangeable because the customer later determines that another size would be preferable.

Many custom-sized pieces require materials, findings, precious-metal components, crimps, crimp covers, wire guardians, clasps, wire, cord, or other components that cannot be recovered or reused after assembly.

For this reason, customer sizing errors do not qualify for a free remake, exchange, or return.

When technically possible, Luck Strings may offer resizing or reconstruction as a paid service. Availability and pricing are determined individually based on replacement materials, non-reusable components, labor, and shipping required to reconstruct the piece.

If Luck Strings produces a size different from the size shown on the customer's order, Luck Strings will correct the error at no additional cost to the customer.

B. CORD, STRING & HYGIENE-SENSITIVE ITEMS

Certain cord, string, nylon, thread, bracelet, anklet, choker, and similar skin-contact items are Final Sale when identified as non-returnable on the product page.

These materials cannot always be safely returned to inventory or resold after wear, handling, or prolonged skin contact.

Products identified as Final Sale or Non-Returnable on the product page are not eligible for voluntary return or exchange.

C. ONE OF A KIND ITEMS

Products identified as One of a Kind are Final Sale.

One of a Kind pieces may contain natural, raw, rare, limited, or individually selected stones for which no identical replacement exists.

Natural stones may contain unique variations in:

• Shape

• Texture

• Color

• Pattern

• Inclusions

• Surface characteristics

• Natural edges and formations

These natural characteristics are part of the individuality of the stone and are not, by themselves, considered defects.

Because the stone or material itself may be unique and impossible to replace with an identical piece, One of a Kind merchandise cannot be returned or exchanged due to change of mind, personal preference, or customer selection error.

D. CLEARANCE, CLOSEOUT, SEASONAL & SPECIAL SALE ITEMS

Items specifically identified as Final Sale during a clearance, closeout, seasonal sale, special event, or other designated promotion are not eligible for return or exchange.

A promotional discount code by itself does not automatically make an otherwise return-eligible item Final Sale.

The product or promotion must be specifically identified as Final Sale.

4. RETURN-ELIGIBLE HANDMADE ITEMS

Not every handmade Luck Strings item is Final Sale.

Certain handmade products that are not custom-sized, hygiene-restricted, One of a Kind, or otherwise identified as Final Sale may be eligible for return under this policy.

Return eligibility remains subject to inspection after the item is received.

5. RESTOCKING & REBUILDING FEE

Some return-eligible handmade pieces contain stones, beads, gold components, findings, or other materials that can be recovered, but the original piece must be dismantled before those materials can be reused.

Dismantling may permanently consume or damage cord, wire, crimps, crimp covers, wire guardians, findings, or other components, and the piece may need to be reconstructed by hand before it can be offered again.

When an otherwise return-eligible item is returned in acceptable condition but requires dismantling, replacement of non-reusable materials, reassembly, or reconstruction, a 20% restocking/rebuilding fee may apply.

The applicable fee will be deducted from the approved refund.

A restocking fee does not make a Final Sale item returnable.

A restocking fee also does not make damaged, altered, incomplete, substituted, or excessively worn merchandise eligible for return.

6. RETURN INSPECTION & CONDITION VERIFICATION

All returns are inspected before a refund is approved.

Receiving a return package does not automatically mean that the return has been accepted or that a refund has been approved.

Luck Strings may verify:

• Overall condition

• Stones and beads

• Gold or precious-metal components

• Clasps and findings

• Original components

• Evidence of wear

• Damage

• Alteration

• Repair

• Missing components

• Substitution of components

• Other material differences from the condition in which the item was shipped

Return-eligible jewelry must be returned in substantially the same condition in which Luck Strings sent it.

Items may be denied a refund if returned:

• Worn or used

• Scratched

• Dented or crushed

• Chipped

• Cracked

• Broken

• Stretched

• Altered

• Repaired

• Incomplete

• Missing stones, beads, gold, clasps, findings, or other components

• With original components replaced or substituted

• Otherwise materially different from the condition in which the item was shipped

This is particularly important for jewelry containing gold, diamonds, gemstones, precious-metal components, or other valuable materials.

Customer-caused damage after delivery is not considered a manufacturing defect.

7. WRONG SIZE, RESIZING & RECONSTRUCTION

Customers are responsible for reviewing product measurements and selecting the correct size before ordering.

If Luck Strings correctly produces the size selected on the order, a later request for a different size is considered a customer sizing selection, not a manufacturing error.

Custom-sized items are Final Sale as described above.

When technically possible, Luck Strings may offer resizing or reconstruction as a separate paid service.

There is no universal resizing price.

The cost may depend on:

• Replacement materials

• Gold or precious-metal components

• Components that cannot be reused after dismantling

• Stones or beads required

• Labor

• Complexity of reconstruction

• Return shipping

Luck Strings will determine whether resizing or reconstruction is technically possible and provide applicable pricing before performing the work.

If Luck Strings produced a size different from the size shown on the customer's order, we will correct the error at no additional cost to the customer.

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an order arrives damaged, defective, or materially different from what was ordered, contact us within 48 hours of confirmed delivery at info@luckstrings.com.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item

• Photographs of the shipping package and packaging materials when shipping damage may be involved

Please retain the item and all relevant packaging until the claim has been reviewed.

If Luck Strings confirms that the problem resulted from our error, an eligible manufacturing defect, or covered damage present upon delivery, we will provide an appropriate resolution without charging the customer for our error.

Damage caused after delivery by wear, impact, misuse, improper handling, chemicals, alteration, repair, stretching, cutting, crushing, or other customer-related causes is not considered a manufacturing defect.

9. ORDER CANCELLATIONS

Cancellation requests must be submitted within 1 hour of purchase.

Because Luck Strings products may enter production, customization, assembly, preparation, or fulfillment shortly after an order is placed, a cancellation request is not guaranteed, even when submitted within the one-hour period, if work on the order has already begun.

Custom, made-to-specification, and One of a Kind orders may begin production immediately.

Once production, customization, assembly, preparation, or fulfillment has begun, cancellation may no longer be possible.

Orders that have shipped cannot be canceled.

To request cancellation, contact info@luckstrings.com immediately and include your order number.

10. ADDRESS CHANGES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an address error, contact Luck Strings immediately.

Address changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment.

Luck Strings is not responsible for delivery problems resulting from an incorrect or incomplete address provided by the customer, except where otherwise required by applicable law.

11. RETURN SHIPPING

For voluntary returns of return-eligible merchandise, return shipping costs are the customer's responsibility.

Customers must use a trackable shipping method.

Luck Strings is not responsible for return packages that are lost, misdirected, stolen, or damaged before tracking confirms delivery to us.

When a return is necessary because of a verified Luck Strings error or eligible defect, Luck Strings will provide the appropriate instructions and, when applicable, cover reasonable return shipping costs.

12. ORIGINAL SHIPPING CHARGES

Original shipping charges, expedited shipping charges, handling charges, and other delivery fees are non-refundable for voluntary returns, except when the return results from a verified Luck Strings error or where otherwise required by applicable law.

13. REFUNDS

After an authorized return is delivered to Luck Strings, please allow 3–5 business days for inspection and processing.

If the return is approved, the refund will be issued to the original payment method, less any applicable restocking/rebuilding fee and any other non-refundable amounts permitted under this policy.

Your bank, credit card company, or payment provider may require additional time to post the refund after Luck Strings processes it.

Receiving a returned package does not constitute approval of the refund.

14. REFUSED, UNCLAIMED & RETURN-TO-SENDER PACKAGES

Orders returned to Luck Strings because of:

• An incorrect or incomplete customer-provided address

• Refusal of delivery

• Failure to claim the package

• Failure to pay applicable destination charges

• Other customer-related delivery issues

do not automatically qualify for a full refund.

Any carrier return fees, reshipping charges, handling costs, or other costs resulting from the delivery issue may be the customer's responsibility where permitted by applicable law.

If the customer requests reshipment, additional shipping charges may apply.

15. SHIPPING, HOLIDAY SEASON & CARRIER DELAYS

Delivery dates and transit times displayed at checkout are estimates provided by the shipping carrier and are not guaranteed by Luck Strings, unless a specific guaranteed service is expressly stated otherwise.

Once an order has been properly transferred to the shipping carrier, transit and delivery are subject to the carrier's network and operations.

Luck Strings is not responsible for carrier delays or service disruptions caused by circumstances outside our reasonable control, including but not limited to:

• Holiday and peak-season shipping volume

• Severe weather or natural disasters

• Carrier network disruptions or operational delays

• Transportation interruptions

• Customs inspections or clearance delays

• Government actions or regulatory delays

• Incorrect or incomplete customer-provided addresses

• Failed delivery attempts

• Local postal or delivery disruptions

• Other events outside Luck Strings' reasonable control

Holiday Season: During high-volume periods, including Black Friday, Cyber Monday, Christmas, and other major holidays, carriers may experience delays beyond their normal estimated transit times.

Customers are strongly encouraged to order early when delivery is needed by a specific date.

Selecting an expedited shipping service does not shorten Luck Strings' stated processing or production time unless expressly indicated. Expedited shipping refers to the carrier's transit service after the order has been completed and transferred to the carrier.

Luck Strings cannot guarantee delivery by a specific holiday, event, birthday, travel date, or other deadline based solely on an estimated carrier delivery date.

A carrier delay does not, by itself, make an order eligible for cancellation, refund, or replacement.

If tracking indicates that a shipment may be lost rather than delayed, please contact info@luckstrings.com so we can review the shipment and, when appropriate, assist with the carrier's claim or investigation process.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

16. PACKAGES MARKED DELIVERED

If carrier tracking shows an order as delivered, but the customer cannot locate the package, the customer should first check:

• The delivery location

• Household members

• Neighbors

• Building management

• Mailroom

• Parcel locker

• The shipping carrier

Luck Strings is not responsible for theft, loss, misplacement, or disappearance of a package after the carrier has confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.

If you believe a package was incorrectly marked as delivered, contact the carrier and info@luckstrings.com promptly so the available tracking information can be reviewed.

Orders will not automatically be refunded or replaced solely because a customer reports that a package cannot be located after carrier tracking confirms delivery.

17. INTERNATIONAL ORDERS & RETURNS

International customers are responsible for reviewing product details, sizing, Final Sale status, and return eligibility before ordering.

Unless otherwise stated at checkout, customers are responsible for customs duties, import taxes, brokerage fees, and other government or carrier charges assessed by the destination country.

For voluntary international returns of return-eligible merchandise:

• Return shipping is the customer's responsibility

• A trackable shipping method is required

• Original shipping charges are non-refundable

• Customs duties, import taxes, brokerage charges, and similar destination charges are generally not refundable by Luck Strings

Nothing in this section limits consumer rights or remedies that cannot legally be waived under applicable law.

18. PROMOTIONAL DISCOUNTS

Using a promotional discount code does not, by itself, make an otherwise return-eligible product Final Sale.

However, merchandise specifically identified as Final Sale as part of a clearance, closeout, seasonal promotion, special sale event, or other promotion remains Final Sale regardless of any additional discount applied.

Final Sale status displayed on the product or applicable promotion controls return eligibility, subject to rights that cannot be excluded under applicable law.

19. CUSTOMER RESPONSIBILITY

Before completing an order, customers are responsible for reviewing:

• Product descriptions

• Measurements

• Size selections

• Materials

• Customization choices

• Final Sale notices

• One of a Kind descriptions

• Shipping information

• This Return, Refund & Cancellation Policy

Please contact Luck Strings before ordering if you need help selecting a size or understanding whether an item is return-eligible.

20. MANDATORY CONSUMER RIGHTS

Nothing in this policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded, restricted, or waived.

Where applicable law grants a customer mandatory cancellation, withdrawal, refund, repair, replacement, or other consumer rights that conflict with a provision of this policy, the applicable mandatory legal requirement will control.

21. CONTACT US

For returns, cancellations, sizing questions, damaged-order claims, or other order-related assistance, contact:

info@luckstrings.com

Please include your order number whenever contacting us about an existing order.

Luck Strings
Handmade jewelry, made with care.