Shipping policy
Last updated: October 2026
At Luck Strings, we carefully prepare and ship each order using trusted shipping carriers. Many of our products are handmade, made-to-order, customized, assembled, or prepared after an order is placed.
Please review this Shipping Policy before completing your purchase.
1. ORDER PROCESSING & PRODUCTION
Orders may go through:
- Order and payment verification
- Handmade production or product preparation
- Customization or assembly, when applicable
- Quality inspection
- Secure packaging
- Shipping-label preparation
Our typical processing time is 1–3 business days.
Because many Luck Strings products are handmade or made-to-order, certain custom, made-to-specification, One of a Kind, limited-material, technically complex, or other handmade pieces may require additional production or preparation time.
Where a product page provides a specific processing or production timeframe, the timeframe shown on that product page applies to that product.
Processing and production time is separate from carrier transit time.
Business days generally exclude weekends and applicable holidays.
If we become unable to ship an order within the processing or production timeframe communicated at the time of purchase, we will contact the customer with updated information and, where required by applicable law, provide the option to consent to the delay or cancel the unshipped order for a refund.
2. PROCESSING TIME VS. SHIPPING TIME
Please note the important difference between processing time and shipping/transit time.
Processing time is the time Luck Strings needs to prepare, make, inspect, package, and transfer your order to the shipping carrier.
Shipping or transit time begins after the completed order has been transferred to the carrier.
For example, selecting Next Day, 2nd Day, Priority Express, DHL Express, or another expedited carrier service does not mean that the order will leave Luck Strings immediately or bypass normal production and processing.
The selected carrier service begins after the order is ready and transferred to the carrier.
3. RUSH PRODUCTION / PRIORITY PROCESSING
Customers who need an order sooner than our standard processing timeframe may contact Luck Strings to ask whether Rush Production / Priority Processing is available.
Rush Production is a separate paid service that prioritizes an eligible order ahead of the standard production or processing queue.
Rush Production is not automatically included with expedited shipping.
Purchasing UPS Next Day Air, UPS 2nd Day Air, USPS Priority Mail Express, DHL Express, or another expedited shipping service does not automatically include Rush Production.
Likewise, purchasing Rush Production does not include or automatically upgrade the shipping method.
Customers requiring the fastest possible service may need both:
- Rush Production / Priority Processing, and
- An expedited carrier shipping service.
Rush Production is:
- Subject to availability
- Subject to product eligibility
- Not guaranteed until confirmed by Luck Strings
- Subject to an additional fee
- Separate from shipping charges
To request Rush Production, contact info@luckstrings.com before or immediately after placing your order and include the product needed and the required timeframe.
If Rush Production is available, Luck Strings will confirm the applicable fee and arrangements. When necessary, a separate invoice, custom order, or other payment arrangement may be provided.
Do not assume that an order has Rush status until Luck Strings has expressly confirmed it and any applicable Rush fee has been paid.
Certain One of a Kind, highly customized, limited-material, complex, or otherwise time-intensive pieces may not be eligible for Rush Production.
Rush Production accelerates eligible Luck Strings production or processing only. It does not guarantee the carrier's delivery date once the package has shipped.
4. SHIPPING RATES & AVAILABLE SERVICES
Available shipping methods, rates, and carrier services are displayed at checkout based on factors that may include:
- Destination
- Package weight
- Package dimensions
- Product eligibility
- Carrier availability
- Selected shipping service
Depending on the destination and available service, Luck Strings may ship using carriers including:
- USPS
- UPS
- DHL
Not every carrier or service is available for every destination.
The shipping options displayed at checkout for the customer's specific order and destination determine the services available for that purchase.
5. UNITED STATES SHIPPING
Available domestic shipping methods and estimated carrier transit times are displayed at checkout.
Depending on availability, options may include economy, ground, priority, expedited, or express services.
Carrier transit estimates begin after the order has completed processing or production and has been transferred to the carrier.
Selecting an expedited shipping service does not automatically accelerate Luck Strings' production or processing time.
Customers requiring faster production should review the Rush Production / Priority Processing section above.
6. INTERNATIONAL SHIPPING
Luck Strings ships to selected international destinations.
Available countries, carriers, services, rates, and estimated transit times are displayed at checkout and may vary by destination.
International orders may be shipped through USPS, UPS, DHL, or another available service displayed at checkout.
We do not use one universal international delivery timeframe because transit times can vary significantly according to:
- Destination country
- Carrier
- Service selected
- Customs processing
- Local delivery networks
- Government requirements
- Seasonal volume
- Other circumstances outside our reasonable control
The estimated transit information displayed at checkout for the selected service is the most relevant carrier estimate available for that order at the time of purchase.
7. DELIVERY ESTIMATES
Delivery dates and transit times displayed on our Site or at checkout are estimates, not guarantees, unless a particular carrier service is expressly identified as guaranteed.
Luck Strings cannot guarantee delivery by a specific:
- Holiday
- Birthday
- Anniversary
- Wedding
- Event
- Travel date
- Gift date
- Other personal deadline
Customers purchasing for a time-sensitive occasion should order as early as possible.
If timing is critical, please contact Luck Strings before ordering to determine whether Rush Production may be available.
8. EXPEDITED & EXPRESS SHIPPING
Expedited or express shipping refers to the carrier's transit service after the package has been transferred to the carrier.
It does not automatically accelerate:
- Handmade production
- Customization
- Assembly
- Order verification
- Quality inspection
- Standard processing time
unless Luck Strings expressly confirms otherwise.
A customer who purchases Next Day, 2nd Day, Express, or another expedited carrier service without separately arranging Rush Production remains subject to the applicable Luck Strings processing or production timeframe.
9. HOLIDAY & PEAK-SEASON SHIPPING
During high-volume periods, including:
- Black Friday
- Cyber Monday
- Christmas
- Other major holidays
- Promotional events
- Peak carrier seasons
Luck Strings and/or shipping carriers may experience higher-than-normal order volume.
Carrier networks may experience delays beyond their normal estimated transit times.
Customers are strongly encouraged to order early when delivery is needed by a specific date.
Once an order has been transferred to the carrier, delays caused by carrier volume or circumstances outside Luck Strings' reasonable control do not, by themselves, make an order eligible for cancellation, refund, or replacement, except where applicable law provides otherwise.
Rush Production, when available, does not guarantee that a carrier will meet an estimated holiday delivery date.
10. WEATHER, CARRIER & OTHER DELIVERY DELAYS
Carrier transit may be affected by circumstances outside our reasonable control, including but not limited to:
- Severe weather
- Hurricanes
- Storms
- Flooding
- Natural disasters
- Carrier network disruptions
- Transportation interruptions
- Holiday or peak-season volume
- Customs inspections or clearance delays
- Government actions or regulatory requirements
- Local postal or delivery disruptions
- Failed delivery attempts
- Incorrect or incomplete customer-provided addresses
- Undeliverable addresses
- Global shipping disruptions
- Other events outside Luck Strings' reasonable control
Luck Strings is not responsible for delays caused solely by these circumstances to the maximum extent permitted by applicable law.
If tracking indicates that a shipment may be lost rather than delayed, please contact info@luckstrings.com so we can review the available tracking information and, when appropriate, assist with the carrier's investigation or claim process.
11. TRACKING
When tracking is available, tracking information is provided after shipment.
Tracking information may take time to update after a shipping label is created or after the package is transferred to the carrier.
A shipping-label notification does not necessarily mean that the carrier has completed its first physical scan of the package.
12. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you discover an error, contact info@luckstrings.com immediately.
Address changes cannot be guaranteed after an order has entered processing, production, fulfillment, or shipment.
Luck Strings is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
13. REFUSED, UNCLAIMED & RETURN-TO-SENDER PACKAGES
Packages returned to Luck Strings because of:
- Incorrect or incomplete customer-provided addresses
- Refusal of delivery
- Failure to claim a package
- Failed delivery attempts
- Failure to pay applicable destination charges
- Other customer-related delivery issues
do not automatically qualify for a full refund.
Carrier return fees, reshipping charges, handling costs, or other costs resulting from the delivery issue may be the customer's responsibility where permitted by applicable law.
If the customer requests reshipment, additional shipping charges may apply.
Final Sale and non-returnable merchandise does not become return-eligible solely because a package is refused, unclaimed, or returned to sender.
14. PACKAGES MARKED DELIVERED
When carrier tracking shows an order as Delivered, customers who cannot locate the package should first check:
- The delivery location
- Household members
- Neighbors
- Building management
- Front desk or reception
- Mailroom
- Parcel locker
- Other secure delivery locations
- The shipping carrier
Customers should also confirm that the shipping address entered at checkout was correct.
If you believe a package was incorrectly marked as delivered, contact the carrier and info@luckstrings.com promptly so the available tracking information can be reviewed.
Luck Strings is not responsible for theft, loss, misplacement, or disappearance of a package after the carrier has confirmed delivery to the shipping address provided with the order, except where otherwise required by applicable law.
A customer report that a package cannot be located after carrier-confirmed delivery does not automatically qualify the order for a refund or replacement.
Luck Strings may assist by providing available:
- Tracking information
- Proof of shipment
- Carrier information
- Other shipment records reasonably available to us
15. LOST PACKAGES
A package that is delayed is not necessarily lost.
If tracking stops updating for an unusual period or carrier information indicates that a shipment may be lost, contact info@luckstrings.com.
When appropriate, Luck Strings may assist with available carrier investigation or claim procedures.
Resolution may depend on carrier findings, shipping service, insurance or coverage, destination, and applicable law.
16. DAMAGED SHIPMENTS
If an order arrives damaged, please contact info@luckstrings.com within 48 hours of confirmed delivery.
Please retain:
- The product
- Original packaging
- Shipping box or mailer
- Packing materials
- Shipping label
and provide clear photographs when requested.
Damage claims are handled according to our Return, Refund & Cancellation Policy, applicable carrier procedures, and applicable law.
17. CUSTOMS, DUTIES & IMPORT CHARGES
International orders may be subject to:
- Customs duties
- Import taxes
- Brokerage fees
- Government charges
- Carrier charges
- Other destination-country fees
Unless otherwise expressly stated or collected at checkout, these charges are the customer's responsibility.
Depending on the destination and shipping arrangement, certain duties or taxes may be collected at checkout or may instead be collected by the carrier, customs authority, or another party before or upon delivery.
Customs requirements and charges are determined by the destination country and applicable shipping arrangement and may be outside Luck Strings' direct control.
Customs processing may delay delivery.
Failure or refusal to pay required destination charges may result in the package being refused, held, abandoned, or returned to sender and does not automatically entitle the customer to a full refund, except where applicable law provides otherwise.
18. INTERNATIONAL DELIVERY
International delivery may involve multiple carrier networks, customs authorities, postal systems, and local delivery providers.
Delivery timing may be affected by customs processing, local carrier operations, government requirements, weather, or other circumstances outside Luck Strings' reasonable control.
Customers are responsible for providing any information reasonably required by customs or the carrier to complete delivery.
Nothing in this section transfers or limits responsibility in a manner prohibited by applicable consumer law.
19. SHIPPING CHARGES & REFUNDS
Original shipping charges, expedited shipping charges, and other delivery charges are generally non-refundable for voluntary returns, except when a refund is required because of a verified Luck Strings error or where otherwise required by applicable law.
Return-shipping responsibilities and refund eligibility are governed by our Return, Refund & Cancellation Policy.
If an order must be canceled because Luck Strings cannot ship the merchandise within an applicable promised or legally required timeframe and the customer does not consent to an applicable delay, refunds will be handled as required by applicable law.
20. ORDER CANCELLATIONS & SHIPPING
Voluntary cancellation requests are governed by our Return, Refund & Cancellation Policy.
Once an order has shipped, it cannot ordinarily be canceled.
Refusing delivery does not constitute an approved cancellation.
Nothing in this section limits cancellation or refund rights that may arise when Luck Strings cannot ship within an applicable promised timeframe or where applicable law otherwise provides a right to cancel.
21. CUSTOMER RESPONSIBILITY
Before completing an order, customers are responsible for reviewing:
- Shipping address
- Product processing or production information
- Available shipping methods
- Estimated carrier transit times
- International shipping requirements
- Applicable customs or import obligations
- This Shipping Policy
Customers ordering for holidays, travel, gifts, or other time-sensitive occasions should allow additional time for production and possible carrier delays.
Customers who require accelerated production should contact Luck Strings to determine whether Rush Production is available rather than assuming that expedited carrier shipping accelerates production.
22. MANDATORY CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded, restricted, or waived.
Where applicable law provides mandatory shipping, delivery, cancellation, refund, risk-of-loss, or other consumer rights that conflict with a provision of this policy, the applicable mandatory legal requirement will control.
23. CONTACT US
For shipping, Rush Production, or delivery questions, contact:
Luck Strings
Email: info@luckstrings.com
For questions about an existing order or shipment, please include your order number and, when available, your tracking number.