PRIVACY POLICY

Last updated: October 2026

Luck Strings ("Luck Strings," "we," "us," or "our") respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information when you visit luckstrings.com (the "Site"), make a purchase, communicate with us, interact with our advertising or marketing, or otherwise use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described in this Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with Luck Strings, we may collect the following categories of personal information.

A. Contact Information

This may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

B. Order & Transaction Information

When you place or attempt to place an order, we may collect information including:

• Products purchased or considered

• Order history

• Product selections

• Size or customization selections

• Shipping method

• Billing and shipping information

• Transaction and payment status

• Returns, exchanges, refunds, and customer-service history

Payment transactions are processed through Shopify and/or applicable payment providers. Luck Strings does not need to directly store your complete payment-card number in order to process your purchase.

C. Account Information

If you create or use a customer account, we may collect information associated with that account, including contact information, order history, preferences, and account activity.

D. Device & Usage Information

When you visit or interact with the Site, information may be collected automatically about your device and use of the Services, including:

• IP address

• Browser type

• Device type

• Operating system

• Time zone

• Pages and products viewed

• Referring website or source

• Search activity

• Interaction with the Site

• Date and time of visits

• Shopping and checkout activity

• Cookie and similar technology identifiers

E. Customer Service Communications

When you contact us, we may collect the information you provide in connection with:

• Questions

• Order assistance

• Returns

• Cancellations

• Sizing assistance

• Damaged-order claims

• Complaints

• Other customer-service requests

This may include photographs or other information you voluntarily provide when necessary to evaluate an order-related issue.

F. Marketing & Preference Information

We may collect information about:

• Marketing preferences

• Email or other communication preferences

• Interaction with promotional communications

• Advertising preferences

• Consent choices

• Privacy choices and opt-out requests

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you

• Automatically when you use the Site

• Through Shopify and our ecommerce infrastructure

• From payment, shipping, fulfillment, analytics, advertising, security, and other service providers

• From cookies, pixels, tags, and similar technologies where permitted

• From other sources when permitted by applicable law

3. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

Provide Our Services

Including to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Provide order confirmations and updates

• Manage customer accounts

• Process eligible returns and refunds

• Provide customer service

• Respond to questions and requests

Operate & Improve Luck Strings

Including to:

• Operate and maintain the Site

• Understand how customers use the Site

• Improve products and customer experience

• Analyze business performance

• Develop and improve our products and Services

Security & Fraud Prevention

Including to:

• Detect potentially fraudulent or unauthorized transactions

• Protect customers, Luck Strings, and our Services

• Investigate suspicious activity

• Enforce our policies and terms

Marketing & Advertising

Where permitted by applicable law and consistent with your choices, we may use information to:

• Send promotional communications

• Measure marketing performance

• Understand customer interests

• Provide or support advertising

• Personalize marketing or advertising experiences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Legal & Compliance Purposes

We may use personal information to:

• Comply with applicable laws and regulations

• Respond to lawful requests

• Establish, exercise, or defend legal claims

• Enforce our agreements and policies

• Protect our rights and the rights of others

4. COOKIES & SIMILAR TECHNOLOGIES

Luck Strings and service providers supporting the Site may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Operate essential Site functionality

• Remember preferences

• Maintain shopping-cart and checkout functionality

• Understand Site performance

• Measure traffic and interactions

• Detect fraud and security risks

• Support analytics

• Support marketing and advertising where permitted

Some cookies are necessary for the Site to function and cannot reasonably be disabled through our systems.

Other cookies or technologies may be subject to consent or opt-out choices depending on your location and applicable law.

Where required, visitors may be presented with a cookie-consent mechanism or other privacy controls.

Browser settings may also allow you to block or delete cookies. Disabling certain cookies may affect Site functionality.

5. SHOPIFY

Our online store is powered by Shopify.

Shopify processes personal information in connection with providing the ecommerce platform, checkout, payments and related services, fraud prevention, security, analytics, and other functionality that supports our store.

Shopify may process personal information according to its own privacy terms and applicable agreements with Luck Strings.

For more information, please review Shopify's privacy information and policies.

6. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information when reasonably necessary to operate our business and provide the Services.

Recipients may include:

Ecommerce & Technology Providers

Including Shopify and service providers that support our Site, checkout, hosting, customer accounts, security, and ecommerce operations.

Payment Providers

To process and secure transactions.

Shipping & Delivery Providers

Including postal services, shipping carriers, fulfillment providers, and other parties necessary to deliver an order.

Information disclosed for shipping may include your name, delivery address, contact information, and order-related information necessary to complete delivery.

Professional & Business Service Providers

Including providers that assist with:

• Technology

• Customer support

• Fraud prevention

• Security

• Analytics

• Marketing

• Advertising

• Accounting

• Legal or compliance services

Legal & Safety Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable law

• Respond to subpoenas, court orders, or other lawful requests

• Protect our rights

• Protect customers or others

• Prevent fraud, abuse, or security threats

• Investigate violations of our policies or agreements

Business Transactions

If Luck Strings is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction where permitted by law.

7. TARGETED ADVERTISING & DATA SHARING

Depending on the technologies and services enabled on the Site, certain processing or disclosures may be considered "targeted advertising," "sharing," or similar activity under applicable privacy laws.

Where required by applicable law, eligible customers may have the right to opt out of certain uses or disclosures of personal information for targeted advertising or cross-context behavioral advertising.

Where available, privacy choices may be exercised through the privacy controls or data-sharing opt-out mechanisms provided on our Site.

We honor applicable legally required privacy choices as required by law.

8. YOUR PRIVACY RIGHTS

Depending on where you live and subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information

• Request information about how personal information is processed

• Request correction of inaccurate personal information

• Request deletion of personal information

• Request a copy or portability of certain personal information

• Object to or restrict certain processing

• Withdraw consent where processing is based on consent

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable

• Appeal certain decisions regarding privacy requests where applicable

• Exercise other rights provided by applicable law

These rights are not absolute and may be subject to exceptions.

For example, we may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, maintain financial or tax records, resolve disputes, or enforce agreements.

To submit a privacy request, contact:

info@luckstrings.com

We may need to verify your identity before processing certain requests.

Where permitted by law, an authorized agent may submit certain requests on your behalf, subject to appropriate verification.

Luck Strings will not unlawfully discriminate against you for exercising applicable privacy rights.

9. EUROPEAN, UK & SWISS PRIVACY RIGHTS

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable privacy law may provide additional rights regarding your personal information.

Depending on the circumstances, these may include rights to:

• Access personal information

• Correct inaccurate information

• Request deletion

• Restrict processing

• Object to certain processing

• Data portability

• Withdraw consent

• Lodge a complaint with an appropriate data-protection authority

We process personal information as necessary to provide products and Services you request, operate our business, comply with legal obligations, protect our legitimate interests where permitted, and based on consent where required.

Personal information may be processed or stored outside your country, including in the United States, Canada, and other locations where Shopify or other service providers operate.

Where required, appropriate safeguards are used for international transfers of personal information.

10. UNITED STATES PRIVACY RIGHTS

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on applicable law, these may include rights to:

• Know or access personal information

• Correct inaccurate personal information

• Delete certain personal information

• Obtain a portable copy of certain information

• Opt out of certain sales or sharing of personal information

• Opt out of certain targeted advertising

• Limit certain uses of sensitive personal information where applicable

• Appeal certain privacy-request decisions

• Receive equal service and pricing when exercising privacy rights

Where required, Luck Strings provides mechanisms to exercise applicable privacy choices.

11. CHILDREN'S PRIVACY

The Services are not intended for children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact info@luckstrings.com so that we can review the matter and take appropriate action.

12. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders

• Maintain customer and transaction records

• Provide customer service

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet accounting, tax, legal, and regulatory requirements

Retention periods may vary depending on the type of information and applicable legal obligations.

When personal information is no longer reasonably necessary, it may be deleted, anonymized, or otherwise handled in accordance with applicable law and our data-retention practices.

13. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security measure can guarantee absolute security.

Customers should protect their account credentials and contact us if they believe their account or information has been compromised.

14. INTERNATIONAL DATA TRANSFERS

Luck Strings is based in the United States.

Personal information may be transferred to, stored in, or processed in countries other than the country where you live, including the United States, Canada, and locations where Shopify and other service providers operate.

Privacy and data-protection laws in those countries may differ from those in your jurisdiction.

Where required by applicable law, international transfers are subject to appropriate legal mechanisms and safeguards.

15. THIRD-PARTY WEBSITES & SERVICES

The Site may contain links to websites or services operated by third parties.

Luck Strings does not control and is not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

16. COMMUNICATION PREFERENCES

You may opt out of promotional email communications at any time by using the unsubscribe link contained in the message.

Even if you opt out of promotional communications, we may still send non-promotional communications necessary to:

• Complete transactions

• Provide order updates

• Respond to customer-service requests

• Communicate important account or policy information

• Meet legal or security obligations

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in:

• Our business practices

• Technology

• Services

• Legal requirements

• Regulatory requirements

• Privacy practices

When we make material updates, we may update the "Last updated" date and provide additional notice when required by applicable law.

18. CONTACT US

For questions about this Privacy Policy, our privacy practices, or to submit a privacy request, contact:

Luck Strings
Privacy Compliance
137 Mosaic Boulevard
Daytona Beach, FL 32124
United States

Email: info@luckstrings.com

If you are contacting us regarding a privacy request, please include enough information for us to understand and respond to your request.